Terms and Conditions
Welcome to www.rollingedges.com website (the “Website”) and you are reading terms and conditions. This website is created solely to assist the travelers, passengers, globetrotters in gathering travel information, determining the availability of travel services or otherwise transecting business with travel suppliers, contractors, travel agents, event organizers, and for no other purposes. The term “you” refers to the customer(s)/ traveler(s)/ Passenger(s) visiting the Website and/or booking a travel package through us on this Website, or through our customer service agents. The terms “Suppliers”, “Agents”, “Contractors” refer to the Travel suppliers, travel agents or, the event organizers associated with Rolling Edges. Rolling Edges can cancel or change a booking without liability for compensation contingent onus being able to prove that this is due to hindrances that are out of our control and that we could not reasonably foresee at the time the agreement was entered into, and that neither Rolling Edges themselves nor we are responsible for, could avoid or prevent. We reserve the right to at any time change the information and correct any mistakes in this brochure or invoices. All of the terms and conditions of the Passage Contract are incorporated herein and you and we agree to be bound by all of the terms and conditions contained in the Passage Contract, along with the terms and conditions contained in these Terms and Conditions. To the extent that there is any inconsistency between the Booking Terms and Conditions and the Passage Contract, the terms and conditions of the Passage Contract shall supersede and control over the Booking Terms and Conditions. By accessing or using this Website in any manner, you agree to be bound by the Agreement. Please read the Agreement carefully. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement. If you do not accept all of these terms and conditions, please do not use or refer this Website. It is to be acknowledged that Rolling Edges is just an online platform where the travelers and travel agents come together to achieve their desired goals (ie. For the customers the benefit is that they get multiple quotes and travel bookings for their trips through many travel agents at competitive prices whereas the travel agents get customers easily to enhance their business). It is solely up to the customer to get the bookings done through the travel agent of the traveler’s choice, which will be done through this website but it is also up to the traveler to have a review of the travel agent’s past commitments and booking policies which may or may not be available on this website. The photos on this web site are provided to assist you in choosing the travel package/ events. These photos are meant to be samples only and are not intended to provide a perfect match to the actual services offered to you by Rolling Edges and our associates. Colors and photo size may vary based upon your screen resolution and other computer settings outside of our control. The photo may differ from the actual service due to reproduction limitations of the photograph and limitations of viewing photos at different resolutions, hue, brightness, contrast, and other screen variations. Once you select the package of the travel agent we will ask you to send us the “GO AHEAD EMAIL” to confirm the selection of the travel package and we will ask you to deposit a booking amount to Rolling Edges in a defined time. The customer will not have an access to their bookings until total tour money is paid to us including the taxes. Rolling Edges holds NO responsibility if the customer delays or denies the booking/total tour amount NOR does the Rolling Edges can be held responsible if the travel agent delays, denies, postpone or cancels to provide the booking details to the customer at any time. For the preparation of the itinerary only, Rolling Edges will provide you a brief itinerary as per your demands and travel type. Rolling Edges will have all rights to modify, change, postpone or cancel the preparation of itinerary according to the resources that we possess. Rolling Edges shall not be responsible if the activities, sightseeing places, shops, eating outlets/ restaurants or similar activities/ places have been closed/ abandoned/ shifted to other place or have changed the pricing conditions or have restricted entries and is not stated or missed in the itinerary provided by Rolling Edges. Please check them online before proceeding to the tour. Rolling Edges do not provide any discount/ concession on such similar activities in India and Abroad. The Rolling Weekend Party blast is subjected to availability of the hotel or resort. This adventurous party will be quoted by the travel agents associated with Rolling Edges. Kindly compare the prices and availability and then proceed for the reservation on the website. The travel agents providing the quotes for this package will have all rights to modify, change, postpone or cancel the tour at any time. Please check (or ask for) the terms and conditions of the travel agent providing you the quotes and pricing for this tour. Any promotional scheme displayed on this website can be modified, cancelled or withdrawn at any time by the Rolling Edges. Delay in answering to the calls doesn’t apply to the delay in the delivery of travel quotes or travel packages. It is subjected to the availability of the travel agents applying for picking up the travel quote requested by the customer. Destination Wedding at Agra, India is subjected to availability of the hotel or resort. The total pricing and package will be quoted by the event organizer associated with the Rolling Edges. Kindly compare the prices and availability and then proceed for the reservation on the website. The event organizer providing the quotes for this package will have all rights to modify, change, postpone or cancel the event at any time. Please check (or ask for) the terms and conditions of the event organizer providing you the quotes and pricing for this event. When we have jointly finalized the planning for your event (the details of all the travel, accommodation and other associated arrangements, which we will be arranging for you (the “Services”), we will send you our standard Letter of Agreement (the “LOA”), which incorporates these Booking Conditions. You should sign and return this to us. However even if it is not signed or returned by you, you will be deemed to have accepted the terms of the LOA by proceeding with the Services or sending us money in connection with the Services. This LOA will apply to all the Services arranged for everybody travelling or participating in them (the “Delegates”). The calculation of the Price is based on a number of factors, including the number of Delegates, the time of the year during which the conference or event is held, the travel arrangements, the standard of accommodation, the meals and bar facilities to be provided, any trips or excursions arranged, any other services which we agree to provide to you, the details and assumptions referred to in the LOA. We realise, however, that your requirements may change from time to time, sometimes at short notice and these will constitute a change of, or addition to, the terms of the LOA by you (and so do not give rise to any right for you to cancel without penalty). We will do what we reasonably can to carry out any changes in, or additions to, your requirements (including the items referred to above) but we must reserve the right at any time to pass on all the costs of such charges and our arranging them for you by charging you for these and to levy the alteration charge set out in the LOA as an administration fee. Prior to the event, the Rolling Edges and associated Event organizer will issue the client with their invoice detailing agreed staged payment terms for Destination Wedding at Agra; eg 20% on contract signature, 50% 7 days before the event, and 30% after the event. The client/ customer will be required to make payments as detailed in the invoice. Following the event the Rolling Edges will issue the client with a final invoice detailing their event management fee. Payment of the event management fee shall be due in full within 14 days of the invoice date. Interest will be charged at a rate of 4% above base rate on any money not paid within 14 days of demand. Payment & pricing policy- BOOKING AND CANCELLATIONS Prices and availability quoted by Rolling Edges are not guaranteed until deposit is fully paid. Pricing and availability may change without notice. Passenger agrees that Rolling Edges is not responsible for any errors or omissions in any quotes, delays in bookings, delays in delivering the bookings after acquiring full tour amount/fees, advertisements, including on our website, resulting in inventory, content, or pricing discrepancies nor is Rolling Edges responsible for any errors or omissions that may occur as a result of incorrect information from third parties. Suppliers reserve the right not to honor any published prices that it determines were erroneous due to electronic, printing, or clerical error. You acknowledge this right and agree to hold Rolling Edges harmless for any actions or damages arising from Supplier/ Travel agent/ Event Organizer pricing. Rolling Edges reserves the right to charge Passenger(s) for any increase in taxes, fees or surcharges (i.e. fuel). Passenger(s) acknowledge this right and agree to pay any such additional taxes, fees, and surcharge. Rolling Edges will be finalizing your booking and cancellation for the travel packages after acquiring the money from the customer/ traveler as follows:
|Advance booking amount to confirm the reservation||Rs.15,000/- including full Airfare or 50% of the package cost. Whichever is higher.|
|Balance amount||Balance amount Before the delivery of final documents to the customer s|
|Air tickets once issued are non refundable.Request for name change in Flight tickets can be taken only 07 days before departure date(subject to approval of Airline and seat availability) and cost is||Rs.7000 per name change + difference of fare.|
|Cancellation charges 30 days before of date of travel.||Rs.10,000 per person or 50% of the total cost whichever higher.|
|Cancellation charges between 15 to 30 days of date of travel||75% of the total package amount|
|Cancellation charges within 15 days of date of travel.||NO REFUND|
|Amendment Charges( after deducting cancellation Charges). Amendments have to be notified in writing only. Any Amendment made over the phone or verbally will not be considered for taking any action.||Rs.2000 per person.|
|Mode of Refund||By Cheque Only. No refund will be given in cash.|
In all circumstances, the booking amount is NON-REFUNDABLE. The customer/ traveler will be instructed to send us the total tour amount as decided at the time of booking within 45 days of their scheduled departure for their holidays. In case the bookings done within 45 days of departure, the customer/ traveler will be required to deposit total tour amount within 30 days of his/ her departure for the booked holidays. Failing to do so can mount for the cancellation of the bookings and forefeit of the booking amount given by the customer/ traveler. We accept cash, Demand Draft or you can transfer money directly – in our accounts, the details of which are provided on Contact page. All payments will be accepted in Indian Rupees (INR) on this Website. You understand that any violation of this policy may result in cancellation of your reservation(s), in your being denied access to the applicable travel products or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation. Change and cancellation policy You agree to abide by the terms and conditions imposed at the time of your purchase, which will determine the change and cancellation policy applicable to your purchase, including, but not limited to penalties which may apply. Additionally, you agree that:
- If a change or cancellation policy relevant to your request is not provided in the terms and conditions imposed at the time of your purchase, your purchase can not be changed and is non-refundable in the event of a cancellation.
- If a cancellation policy relevant to your request in the terms and conditions imposed at the time of your purchase does not explicitly state a refundable amount or how it may be calculated, your purchase is non-refundable in the event of a cancellation.
- If the change or cancellation policies relevant to your request in the terms and conditions imposed at the time of your purchase do not specify the price of partly utilized services, they will be calculated based on the price of the utilized services alone at the time of your request and not pro-rata.
SEPARATE TERMS & CONDITIONS FOR TRAVEL AGENTS/ SUPPLIERS/ CONTRACTORS/ EVENT ORGANIZERS/ ASSOCIATES OF THE ROLLING EDGES AT www.rollingedges.com
Suppliers including travel retailers and event organizers: Rules and Restrictions You acknowledge that Rolling Edges pre-negotiates rates with suppliers/ travel agents/ event organizers to facilitate the purchase of products and services on your behalf. The rate displayed on the Website is a combination of the pre-negotiated rates for the products and services that you purchase, and a fee retained by Rolling Edges to compensate us for our services. Separate terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. Please read these separate terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier’s rules and restrictions regarding availability and use of fares, products, or services. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier’s rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation. For the travel agents/ event organizer providing travel/ event quotes to the customers on this website doesn’t bind you to have legal connections with the Rolling Edges until you demand for the booking price. Asking for a booking price from the customer holds you in a position to deliver his/her bookings against the total tour/ event amount, if not done will amount to legal action by the Rolling Edges and the customer. Unfair quotes and false promises can lead to legal action against such agents and will be called off from this website permanently. The term of this association/ contract will not be limited and the travel agents/ contractors/ suppliers/ event organizers are free to call off their services on this website whenever they wish to but ensuring no customer is being entertained by them at that time. The travel agents/ event organizers must acknowledge that this is a work for hire and agree that the company will hold for all intellectual property rights in the project including, but not limited to, copyright and trademark rights in any deliverables pertaining to the project. The travel agents/ contractors/ suppliers/ event organizers agree not to claim any such ownership in such intellectual property at any time prior or after the completion of the project/ plan. The parties agree and acknowledge that the travel agents/ contractors/ suppliers/ event organizers shall bear all expenses that the company does not agree to bear in writing. If the company does not agree to bear such expenses, the travel agents/ contractors/ suppliers/ event organizers shall present receipts or invoices in order to receive reimbursement. No modification of this contract shall be valid unless in writing and agree upon by both parties. This contract and the interpretation of its terms shall be governed by and construed in accordance with the laws of the state Uttar Pradesh and subject to the exclusive jurisdiction of the courts located in Agra, Uttar Pradesh, India. AGENT/INTERMEDIARY PROCESSES Rolling Edges is simply an intermediary between the Suppliers and the public. Rolling Edges does not own or operate any of, hotels, shore excursions, tours, transportation providers, cruise lines, vessels, airlines, travel protection companies, attractions, or other travel-related Suppliers who provide goods or services for the Passenger(s)’ trip. Passenger(s) acknowledge and agree that Rolling Edges shall not be responsible for any loss, damage, delay, inconvenience or injury to Passenger(s) or group members as a result of a breach of contract, act or omission whether willful or negligent, criminal or otherwise of any person other than Rolling Edges or its direct employees, including but not limited to these Suppliers, their employees, agents, servants, or representatives. Suppliers reserve the right to deviate from the direct, customary and/or scheduled route or itinerary for any reason, without limitation and without notice. Passenger(s) acknowledge and agree that Rolling Edges is not responsible for Supplier deviations, delays, cancellations, mandated overnight stays, missed connections or any other condition beyond its control. Rolling Edges is not liable for any loss due to Passenger’s gambling and is not responsible for any purchases made while on the trip. Rolling Edges recommends that all Passengers be in good physical and mental health and have medical approval to travel. Any physical disabilities must be reported to Rolling Edges at the time of reservation upon initial booking so Rolling Edges can contact the Suppliers to investigate amenities and/or special accommodations offered. Passenger is required to provide his or her own personal or individually prescribed devices such as wheelchairs, walkers, or similar devices. If more than minor assistance is needed, Suppliers may require that the Passenger be accompanied by a companion who is capable of, and responsible for, providing such assistance. Suppliers often reserve the right to reject Passengers whose mental or physical condition may interfere with the itinerary. Passenger(s) acknowledge and agree that Rolling Edges shall be held harmless for any and all claims relating to Supplier rejection relating to mental or physical condition. While Rolling Edges prides itself on selecting top quality Suppliers, no undertaking, guarantee or warranty is given or shall be implied as to the fitness or condition of the Supplier’s accommodations, transportation, or any food, drink, medicine, or provisions supplied. Passenger(s) acknowledge and agree that Rolling Edges shall not be responsible for refunding, either fully or partially, any amounts paid due to unsatisfactory services from any supplier. In no event shall Rolling Edges be liable for any accident which occurs in hotels, in resorts, on airplanes/in airports, on buses/in bus stations, on trains/in train stations, on board a cruise ship, on tenders, on shore excursions, or during any mode of transportation encountered during the trip, resulting from equipment or any other cause. The Passenger admits a full understanding of the nature and character of the mode of transport and assumes all risks of travel, transportation and handling of passengers and baggage. Liability disclaimer The information, software, products, and services published on this website may include inaccuracies or errors, including pricing errors. In particular, Rolling Edges do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, cruise, car and other travel products displayed on this website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.), much of which information is provided by the respective suppliers. Prices are not valid until purchased, and in addition, we expressly reserve the right to correct any pricing errors on our website and/or on pending reservations made under an incorrect price. In such event, we will offer you the opportunity to keep your pending reservation at the correct price or, at your option, we will cancel your reservation without penalty. You are fully responsible for ascertaining and obtaining the documents required for your entire trip, including, but not limited to emigration letters, passports and visas as necessary. Hotel ratings displayed on this website are intended as only general guidelines, and the Rolling Edges do not guarantee the accuracy of the ratings. The Rolling Edges and their respective suppliers make no guarantees about the availability of specific products and services. The Rolling Edges and their respective suppliers may make improvements and/or changes on this website at any time. The Rolling Edges, and their respective suppliers make no representations about the suitability of the information, software, products, and services contained on this website for any purpose, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by the Rolling Edges. All such information, software, products, and services are provided “as is” without warranty of any kind. The Rolling Edges, and their respective suppliers disclaim all warranties and conditions that this website, its servers or any email sent from the Rolling Edges, and/or their respective suppliers are free of viruses or other harmful components. The Rolling Edges, and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement. The carriers, hotels and other suppliers providing travel or other services on this website are independent contractors and not agents or employees of the Rolling Edges. The Rolling Edges are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. The Rolling Edges have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority. In no event shall the Rolling Edges, and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this website or with the delay or inability to access, display or use this website (including, but not limited to, your reliance upon opinions appearing on this web site; any computer viruses, information, software, linked sites, products, and services obtained through this website; or otherwise arising out of the access to, display of or use of this website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if the Rolling Edges and/or their respective suppliers have been advised of the possibility of such damages. If, despite the limitation above, the Rolling Edges or their respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the Rolling Edges or their respective suppliers liabilities will in no event exceed, in the aggregate, the greater of (a) the transaction fees assessed for your transactions on this Website, or (b) Four-Hundred Indian rupees (INR 400.00). The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of the Rolling Edges, and/or their respective suppliers. Indemnification You agree to defend and indemnify the Rolling Edges, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
- your breach of this Agreement or the documents referenced herein;
- your violation of any law or the rights of a third party; or
- your use of this Website.
Links to third-party sites This Website may contain hyperlinks to websites operated by parties other than Rolling Edges. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators. General This Website is operated by Rolling Edges, a firm incorporated in Agra, India and this Agreement is governed by the laws of India. You hereby consent to the exclusive jurisdiction and venue of courts in Agra, India, in all disputes arising out of or relating to the use of this Website. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph. You agree that no joint venture, partnership, or employment relationship exists between you and the Rolling Edges as a result of this Agreement or use of this Website. Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of this Website within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived. If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and Agreement shall continue in effect. This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Rolling Edges with respect to this Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and Rolling Edges with respect to this Website. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event. Any rights not expressly granted herein are reserved. Changes to this Agreement We reserve the right at any time, at our sole discretion, to change this Agreement and any changes will become effective on the day they are posted. We encourage you to frequently review this Agreement for any changes. We will notify you about any material changes to this Agreement.
Please read the following statement to learn about our information gathering and dissemination practices.
Collection of Personally Identifiable Information
We collect personally identifiable information (email address, name, phone number, etc.) from you when you send us the contact form. While you can browse some sections of our site without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.
Use of Demographic and Profile Data
We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect fees owed; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users’ activity on our website. We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information. We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our site, providing you with content that we think you might be interested in–and to display content according to your preferences.
By filling up the form on our website or on our social media advertisement, you authenticate ROLLING EDGES and it’s partnered suppliers to SMS/ Phone Call/ Email/ Video Call/ Whatsapp Message/ Facebook Message or any other means of communicating you for the offers despite the fact that you have registered your phone number for DND (Do Not Disturb) with respective Mobile Service Provider and you further confirm that you will not
hold Rolling Edges liable any time for sending any information on SMS/ Phone Call/ Email/ Video Call/ Whatsapp Message/ Facebook Message and also authorize Rolling Edges to submit such undertaking before the TRAI or such other regulator or service provider for allowing Rolling Edges to send SMS/ Phone Call/ Email/ Video Call/ Whatsapp Message/ Facebook Message despite DND Status of the Client Mobile Number.